Subscription Terms & Conditions

Last updated on 2nd March 2024

The following terms and conditions refers to Dusk Lab Group (“The Agency”) and its agreement with its clients & potential clients.

Payment Processing

All payments are processed by our billing partner Stripe. Payments will display as Dusk Lab Group on your bank statements.

Subscription Term

All subscriptions have a minimum term of 12 months from set up. Depending on your subscription we may charge you annually or monthly. Details on your payment schedule can be found in your client account.

Payments

All payments are due on the date specified in your client account. We will attempt to take payment on this date. If we are unable to take payment from your default payment method you will be notified via email. We may attempt to take payment again.

Invoices that exceed 7 days after the due date of the invoice unless otherwise agreed will be subject to a £10 monthly late payment fee, the charge will be added to your client account and debited alongside your next invoice.

Chargebacks & Disputes

In the event of a chargeback or dispute the agency will suspend any services provided to the client until the dispute has been resolved.

Auto Renewal

Digital Subscriptions such as Domain, Hosting, Maintenance & Managed Support include automatic enrolment into our renewal service. This keeps your products online by automatically applying the then-current renewal rate to your payment method on file. You will receive a reminder email around 7 days before your renewal date.

If you wish to cancel your subscription and you must notify us in writing before the renewal date. If this date has passed we will be unable to cancel your subscription.